Privacy Policy for RookVPN

Effective Date: August 15, 2024

1. Introduction

RookVPN ("RookVPN," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

a. Personal Information

• Account Information: We collect your email address when you create an account.
• Payment Information: We collect billing information, including payment method details, which are processed by secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full payment card details on our servers.

b. Usage Data

• Diagnostic Data: We may collect anonymized diagnostic information to improve our services, such as crash reports and connection failures.
• Device Information: Information about your device, such as operating system, application version, and device identifiers.

c. No-Logs Policy

We maintain a strict no-logs policy. We do not collect or store:

• Your IP address.
• Browsing history.
• Traffic destination or metadata.
• DNS queries.

3. How We Use Your Information

a. Provide and Maintain Services

• To authenticate users and provide access to our services.
• To process transactions and manage subscriptions.

b. Improve Services

• To analyze anonymized data for service improvement.
• To diagnose technical problems.

c. Communication

• To send administrative information, such as updates and security alerts.
• To respond to inquiries and provide customer support.

4. Disclosure of Your Information

a. Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing and customer support. These providers are contractually obligated to protect your information.

b. Legal Obligations

We may disclose your information if required to do so by law or in response to valid legal requests. Due to our no-logs policy, the information we can provide is limited.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement robust security measures to protect your information, including:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
• Access Controls: Access to personal information is restricted to authorized personnel only.
• Secure Storage: Personal data is stored on secure servers with protective measures against unauthorized access.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We ensure that appropriate safeguards are in place to protect your data during international transfers, such as standard contractual clauses approved by relevant authorities.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Restriction: Request restriction of processing your data.
• Portability: Request transfer of your data to you or a third party.
• Objection: Object to processing of your data for certain purposes.

To exercise your rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such data, we will take steps to delete it.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by updating the effective date at the top of this policy and, if the changes are significant, by providing a prominent notice.

Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Address: [Insert Physical Address]

14. Data Protection Officer

For matters related to data protection, you may contact our Data Protection Officer (DPO) at:

• Email: [email protected]

15. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Consent: You have given us consent for processing your personal data.
• Contract Performance: Processing is necessary for the performance of a contract with you.
• Legal Obligations: Processing is necessary for compliance with legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights.

16. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal data we have collected.
• Right to Delete: You can request the deletion of your personal data.
• Right to Opt-Out: You can opt-out of the sale of your personal data (Note: We do not sell personal data).
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at [email protected].

17. Do Not Track Signals

Our services do not respond to "Do Not Track" signals. For more information, please visit www.allaboutdnt.com.

18. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.